EE Phone Number: How to Contact the UK’s Largest Mobile Network Operator

EE is the UK’s largest mobile network operator, offering 4G and 5G services to millions of customers across the country. EE also provides broadband, home phone, TV, and gaming services, as well as a range of devices and accessories. Whether you’re an existing customer or a potential one, you may need to contact EE for various reasons, such as:

  • Checking your account and billing details
  • Getting technical support or troubleshooting
  • Upgrading your mobile plan or device
  • Placing or tracking an order
  • Reporting a lost or stolen device
  • Making a complaint or giving feedback
  • Asking a question or getting advice

ee phone number

But how can you get in touch with EE and get the help you need? In this blog post, we’ll explore how to contact EE in more detail, including the different ways you can reach them, the best times to do so, and what to expect from their customer service team. We’ll also provide you with the EE phone number for different regions and services in the UK, as well as some alternative methods of contact.

EE Phone Number UK

The phone number for EE in the UK depends on the type of service and query you have. Here are some of the most common phone numbers for EE customers and non-customers:

  • For mobile or SIM only queries:
    • If you’re calling from an EE mobile phone, dial 150. This number is free for pay monthly customers and 25p per call for pay as you go customers.
    • If you’re calling from another provider or a landline, dial 07953 966 250. The cost of this call will depend on your phone provider and tariff.
    • The opening hours for this number are Monday to Friday, 8am – 9pm; Saturday and Sunday, 8am – 8pm.
  • For broadband or home phone queries:
    • If you’re calling from an EE landline, dial 0800 079 8586. This number is free at any time.
    • If you’re calling from another provider or a mobile phone, dial 0207 362 0200. The cost of this call will depend on your phone provider and tariff.
    • The opening hours for this number are Monday to Friday, 8am – 9pm; Saturday and Sunday, 8am – 8pm.
  • For TV queries:
    • If you’re calling from an EE mobile phone or landline, dial 150. This number is free for pay monthly customers and 25p per call for pay as you go customers.
    • If you’re calling from another provider or a mobile phone, dial 0207 362 0200. The cost of this call will depend on your phone provider and tariff.
    • The opening hours for this number are Monday to Friday, 8am – 9pm; Saturday and Sunday, 8am – 8pm.
  • For gaming queries:
    • If you’re calling from an EE mobile phone or landline, dial 150. This number is free for pay monthly customers and 25p per call for pay as you go customers.
    • If you’re calling from another provider or a mobile phone, dial 0207 362 0200. The cost of this call will depend on your phone provider and tariff.
    • The opening hours for this number are Monday to Friday, 8am – 9pm; Saturday and Sunday, 8am – 8pm.
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You can use these numbers to contact EE for any general enquiries, such as checking the status of your service, changing or cancelling your plan, requesting a refund, making a complaint, or giving feedback. You can also use these numbers to report any issues with the website or app, such as technical errors, glitches, or bugs.

EE Phone Number Free

Unfortunately, there is no free phone number for EE in the UK. The only free numbers are 0800 numbers that are free from any landline or mobile phone. However, these numbers are only available for broadband and home phone customers who are calling from an EE landline.

 

The other numbers that EE provides are either 150 numbers that are free from EE mobile phones but not from other providers or landlines; or 0207 numbers that are charged at local rates from any phone but may vary depending on your phone provider and tariff.

If you want to avoid paying for the call, you can try using one of the alternative methods of contact that EE offers, such as online chat, email, social media, or online forums. We’ll explain how to use these methods in the next sections.

EE Phone Number From Mobile

If you want to contact EE from your mobile phone, the number you need to dial depends on whether you’re an EE customer or not.

If you’re an EE customer with a mobile or SIM only plan, you can dial 150 from your EE mobile phone. This number is free for pay monthly customers and 25p per call for pay as you go customers. You can use this number to contact EE for any mobile or SIM only queries, such as checking your account and billing details, getting technical support or troubleshooting, upgrading your plan or device, placing or tracking an order, reporting a lost or stolen device, making a complaint or giving feedback, or asking a question or getting advice. The opening hours for this number are Monday to Friday, 8am – 9pm; Saturday and Sunday, 8am – 8pm.

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If you’re an EE customer with a broadband, home phone, TV, or gaming service, you can also dial 150 from your EE mobile phone. This number is free for pay monthly customers and 25p per call for pay as you go customers. You can use this number to contact EE for any broadband, home phone, TV, or gaming queries, such as checking the status of your service, changing or cancelling your plan, requesting a refund, making a complaint or giving feedback, or reporting any issues with the website or app. The opening hours for this number are Monday to Friday, 8am – 9pm; Saturday and Sunday, 8am – 8pm.

If you’re not an EE customer but you want to contact EE from your mobile phone, you need to dial 07953 966 250. This number is charged at standard rates from any mobile phone but may vary depending on your phone provider and tariff. You can use this number to contact EE for any general enquiries about their products and services, such as finding out more about their plans and offers, switching to EE, joining EE as a new customer, or asking a question or getting advice. The opening hours for this number are Monday to Friday, 8am – 9pm; Saturday and Sunday, 8am – 8pm.

 

Contact EE Phone Number

To contact EE by phone, simply dial the relevant number from the list above depending on the type of service and query you have. You’ll be greeted by an automated voice that will ask you to select an option from a menu. The options are:

  • Press 1 if you have an issue with an order that has already been placed
  • Press 2 if you have an issue with an order that has not yet been placed
  • Press 3 if you have an issue with payment
  • Press 4 if you have an issue with the website or app
  • Press 5 if you have any other enquiry
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Depending on your selection, you’ll be connected to a customer service advisor who will assist you with your query. You may be asked to provide some details, such as your name, phone number, email address, order number, or service name. The advisor will then try to resolve your issue as quickly and efficiently as possible.

My EE Phone Number

If you’re an EE customer and you want to find out your own phone number on your phone or tablet, there are several ways you can do that. Here are some of the easiest methods:

  • Text NUMBER to 150 from your EE device. You’ll receive a text message with your phone number.
  • Check your SIM packaging. Your phone number should be printed on the card or receipt that came with your SIM card.
  • Go to your device settings. Depending on your device model phone number operating system, you should be able to find your phone number under Settings > General > About (for iOS devices) or Settings > About Phone/About Device > Status/Phone Identity (for Android devices).
  • Log in to My EE online or on the app. Your phone number should be displayed at the top of the screen.

Top Up EE Phone Number

If you’re an EE customer with a pay as you go plan or a Flex plan and you want to top up your phone credit or data allowance, there are several ways you can do that. Here are some of the most convenient methods:

  • Subscribe To Save. This is a new feature that allows you to set up monthly card payments for your Subscription Pack and enjoy 10% off every time. You don’t need to sign a contract or pass a credit check. You can change or cancel your payment at any time.
  • Online or on the app. You can log in to My EE online or on the app and make a payment using a credit or debit card. You can also set up a recurring top-up that will automatically renew your credit or data every month.
  • By text. If you’ve already registered a credit or debit card with EE, you can top up by text. Simply text CR followed by a space and then the last four digits of your card number and the amount you want to top up (between £5 and £95) to 150 from your EE device. For example: CR 1234 10.
  • By phone. You can call 150 from your EE device.

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