Bt phone number

BT is one of the leading providers of broadband, TV, phone and mobile services in the UK. Whether you are a new or existing customer, you may need to contact BT for various reasons, such as:

  • To order or upgrade your BT products and services
  • To report or track a fault with your BT broadband, phone, TV or mobile
  • To check or pay your BT bill
  • To change or cancel your BT contract
  • To move your BT service to a new address
  • To make a complaint or give feedback to BT
  • To get help and support with your BT account or devices

In this blog post, we will show you how to find the right BT phone number for your query, as well as other ways to contact BT customer service online.

bt phone number

BT Free Phone Number 0300

One of the most common BT phone numbers that customers use is 0800 800 150. This is a free phone number that you can call from any UK landline or mobile. You can use this number to contact BT for any of the following reasons:

  • Phone and broadband billing
  • Phone and broadband existing order enquiry
  • Phone and broadband faults
  • Phone and broadband moving home
  • Phone and broadband cancellations
  • Phone and broadband bereavements
  • Phone and broadband sales
  • Phone and broadband upgrades

When you call this number, you will hear an automated voice that will ask you to choose from a list of options. You can either say or press the option that matches your query. For example, if you want to report a fault with your BT broadband, you can say or press option 1, then option 4.

Alternatively, you can also use another BT free phone number: 0300 1234 150. This is a non-geographic number that is charged at the same rate as standard landline numbers that start with ’01’ or ’02’. This means that if you have a call plan that includes calls to local landline numbers, you can call this number for free. However, if you don’t have a call plan or you exceed your allowance, you may be charged up to 16p per minute from landlines and up to 65p per minute from mobiles.

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You can use this number to contact BT for the same reasons as the 0800 number, but you will need to press different options. For example, if you want to report a fault with your BT broadband, you can press option 1, then option 2.

BT Phone Number UK

If you are calling from outside the UK, you will not be able to use the free phone numbers mentioned above. Instead, you will need to use the international BT phone number: +44 179 359 6931. This number is available 24 hours a day, seven days a week. However, you may be charged international call rates by your phone provider, so make sure you check before you call.

You can use this number to contact BT for any of the following reasons:

  • Phone and broadband billing
  • Phone and broadband existing order enquiry
  • Phone and broadband faults
  • Phone and broadband moving home
  • Phone and broadband cancellations
  • Phone and broadband bereavements
  • Phone and broadband sales
  • Phone and broadband upgrades

When you call this number, you will hear an automated voice that will ask you to choose from a list of options. You can either say or press the option that matches your query. For example, if you want to report a fault with your BT broadband, you can say or press option 1.

BT Phone Number for New Customers

If you are not a BT customer yet, but you are interested in ordering or switching to BT products and services, you can use the following BT phone numbers:

  • For phone and broadband sales: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)
  • For TV and sport sales: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)
  • For mobile sales: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)

These numbers are available from Monday to Friday between 8am and 9pm, and on weekends between 8am and 8pm.

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When you call these numbers, you will hear an automated voice that will ask you to choose from a list of options. You can either say or press the option that matches your query. For example, if you want to order BT broadband, you can say or press option 1.

BT Phone Number Broadband

If you have a query or a problem related to your BT broadband service, you can use the following BT phone numbers:

  • For phone and broadband billing: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)
  • For phone and broadband existing order enquiry: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)
  • For phone and broadband faults: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)
  • For phone and broadband moving home: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)
  • For phone and broadband cancellations: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)
  • For phone and broadband bereavements: 0800 800 150 (free from UK landlines and mobiles) or +44 179 359 6931 (from outside the UK)
  • For phone and broadband sales: 0800 800 150 (free from UK landlines and mobiles) or +44 179 3596931 (from outside the UK)
  • For phone and broadband upgrades: 0800 800 150 (free from UK landlines and mobiles) or +44 179 3596931 (from outside the UK)

These numbers are available from Monday to Friday between 8am and 9pm, and on weekends between 8am and
8pm.

When you call these numbers, you will hear an automated voice that will ask you to choose from a list of
options. You can either say or press the option that matches your query. For example, if you want to check
your BT broadband speed, you can say or press option 1, then option 3.

BT Phone Number for Broadband

If you have a query or a problem related to your BT broadband service, you can use the same BT phone numbers as mentioned in the previous section. However, you will need to press different options depending on your query. For example, if you want to check your BT broadband speed, you can press option
1, then option 2.

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Alternatively, you can also use another BT phone number for broadband: 0300 1234 150. This is a non-geographic number that is charged at the same rate as standard landline numbers that start with ’01’ or ’02’. This means that if you have a call plan that includes calls to local landline numbers, you can call this number for free. However, if you don’t have a call plan or you exceed your allowance, you may be charged up to
16p per minute from landlines and up to 65p per minute from mobiles.

You can use this number to contact BT for the same reasons as the 0800 number, but you will need to press different options. For example, if you want to check your BT broadband speed, you can press option
1, then option 2.

bt phone number uk

BT Phone Number UK Free

If you want to contact BT for free from any UK landline or mobile, you can use the following BT phone numbers:

  • 0800 800 150: This is a phone number that you can use to contact BT for any of the following reasons:
    • Phone and broadband billing
    • Phone and broadband existing order enquiry
    • Phone and broadband faults
    • Phone and broadband moving home
    • Phone and broadband cancellations
    • Phone and broadband bereavements
    • Phone and broadband sales
    • Phone and broadband upgrades
  • 0800 783 0235: This is a free phone number that you can use to contact BT for any of the following reasons:
    • TV and sport box office enquiry
    • TV and sport sales
  • 0800 100 400: This is a free phone number that you can use to contact BT for any of the following reasons:
    • Mobile sales

These numbers are available from Monday to Friday between 8am and 9pm, and on weekends between 8am and 8pm.

When you call these numbers, you will hear an automated voice that will ask you to choose from a list of options. You can either say or press the option that matches your query. For example, if you want to order BT TV, you can say or press option 2, then option 2.

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